Returns for Online Sales
- You must return an item in the same condition as it was received including original tags.
- Return freight and insurance are the responsibility of the customer.
- Returns for refund (excluding shipping and handling charges) or exchange are accepted within:
- 10 days of delivery for non-promotional sales
- 3 days of delivery for promotional sales
- Rug pads are not eligible for refund.
- If you are returning your rug from outside the US, you may be responsible for taxes and duties upon arrival in the US and to our warehouse. We are unable to estimate how much this might be, as prices will vary by country.